About SupportHub
NYS SupportHub is a centralized self-service portal built by New York State Information Technology Services (ITS). It empowers state employees to manage common IT tasks — like password resets and Duo MFA enrollment — quickly and securely, without waiting for the Service Desk.
Our Mission
Mission Statement
To provide New York State employees with fast, accessible, and secure self-service IT support — reducing resolution times and enabling state agencies to focus on serving the public.
What You Can Do
- Reset your password — verify your identity and set a new password in minutes
- Enroll in Duo MFA — set up multi-factor authentication and manage your enrollment
- Browse the Knowledge Base — find step-by-step guides and answers to common IT questions
- Track your requests — see real-time status updates on submitted service requests
How It Works
- Sign in — authenticate with your NYS employee credentials
- Choose a service — select from password reset, Duo MFA enrollment, or browse the Knowledge Base
- Complete the action — follow the guided steps to resolve your issue or submit your request
- Get confirmation — receive immediate confirmation and track status if applicable
Built With
SupportHub is built on modern, open web standards using the NYS Design System — ensuring consistency, accessibility, and performance across all state digital services.
- NYS Design System for consistent, accessible UI components
- Next.js for fast, server-rendered web pages
- WCAG 2.2 AA compliance for accessibility
- TLS 1.3 encryption for data in transit
Contact Us
Need help?
Reach the ITS Service Desk at servicedesk@its.ny.gov. For feedback about SupportHub, email supporthub@its.ny.gov.