Accessibility Statement
New York State Information Technology Services (ITS) is committed to ensuring that NYS SupportHub is accessible to all users, including those with disabilities. We strive to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and Section 508 of the Rehabilitation Act.
Our Commitment
SupportHub is designed and developed with accessibility as a core requirement — not an afterthought. Every component is tested against WCAG 2.2 AA success criteria.
Accessibility Features
- Full keyboard navigation — all interactive elements are reachable and operable without a mouse
- Screen reader compatibility — semantic HTML, ARIA labels, and live regions for dynamic content
- High contrast support — color contrast ratios meet or exceed 4.5:1 for normal text and 3:1 for large text
- Text resizing — content reflows properly up to 200% zoom without loss of functionality
- Visible focus indicators — clear, high-contrast focus rings on all interactive elements
- Reduced motion support — animations respect the prefers-reduced-motion system setting
Standards We Follow
- Web Content Accessibility Guidelines (WCAG) 2.2 Level AA
- Section 508 of the Rehabilitation Act
- New York State Office of Information Technology Services accessibility policies
- Americans with Disabilities Act (ADA) Title II
How We Test
- Automated testing — axe-core and Lighthouse audits run on every build to catch regressions early
- Manual testing — keyboard-only navigation and screen reader testing with NVDA, JAWS, and VoiceOver
- User testing — periodic usability sessions with assistive technology users to validate real-world experiences
Report an Accessibility Issue
We want to hear from you
If you encounter any accessibility barriers while using SupportHub, please contact us at accessibility@its.ny.gov. We will respond within 2 business days and work to resolve the issue promptly.